PRIVACY & COOKIES POLICY UK

 

Jean Rousseau is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

Jean Rousseau Limited is a company incorporated and registered in England and Wales with company number 07559288 (referred to in this Policy as “we, “us” and “our”).

By visiting www.jean-rousseau.com you acknowledge that you have read this Privacy & Cookies Policy.

You must be at least 13 years old to use the Site.

This Privacy & Cookies Policy covers all personal information about you that we collect, use and otherwise process in connection with your relationship with Jean Rousseau as a customer or potential customer. Jean Rousseau will collect and use your personal information as described in this Privacy & Cookies Policy and as permitted by applicable laws, including in following circumstances :

• • To offer an enhanced customer experience and service,
  • To ensure the proper functioning and security of our services, Site, for example by preventing fraudulent transactions.
  • To ensure we continue to comply with applicable laws, for example in maintaining the accuracy of our records.

INFORMATION WE COLLECT AND HOW WE USE IT

When you register for an account with us or place an order, we will collect certain information from you. We will indicate whether this collection involves personal information and, if it does, whether providing your personal information is voluntary or mandatory for the service. Please be aware that where collection is mandatory, we may not be able to provide the relevant products or services to you if you do not provide that information to us.  Please select from the different sections of this Privacy & Cookies Policy to learn more about what personal information we collect and how we use it.

ACCOUNT MANAGEMENT AND CUSTOMER PROFILE INFORMATION 

We may collect the following information:  your name, postal address, phone numbers, e-mail addresses, payment information. You acknowledge that we may also obtain information about you as a result of authentication or identity checks (for example in connection with our standard fraud checks when you make a purchase on our Site ). We use this information to identify you as a customer, to process your order, to deliver products and services, to process payments, to update our records and to generally manage your account with us under our terms with you.  Providing us with personal information is voluntary but we may not be able to process your order and send you the required order acknowledgement and shipping confirmation e-mails if you do not provide us with certain requested information.

Where permitted under applicable laws or with your consent (if so required by applicable laws), we may use information about how you use our Site or to personalize our communications to you, tailor the content appearing on our Site and how these appear to you so as to make the Site, and our services and communications more relevant to you and to enable your use of any features of our services.

If you have a customer account (whether created online or in-store), you acknowledge that we may also collect information about the products you browse online or purchase, where you purchased the products from and other information related to your purchases or which is otherwise relevant to your customer relationship with Jean Rousseau.  We use your customer account and profile information to offer you an enhanced service according to your preferences, including by identifying relevant products, services and events which may be of interest to you, personalizing your experience with Jean Rousseau and to share with you information about your past purchases.

We may also use your personal information for our internal marketing analysis and demographic studies, together with non-personal information, to analyze, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers.

We may supplement information we collect about you with marketing and demographic information which we receive from affiliated third-party companies, in addition to other information which is available in the public domain or which we are otherwise lawfully permitted to be provided with, in order to ensure the accuracy of our records, better understand the interests and preferences of our key customer audiences and improve our service to our customers. If you don’t want us to use your personal information in this way then you can contact us at any time to ask us to stop.

DEVICE AND LOCATION INFORMATION

We collect information about the device you are using to connect to the services on our Site, or any interactive content we may provide. This includes the type of device you use, your internet browser, your location based on the unique identifier for your device such as an Internet Protocol address or a code for an Application running on your device.

We use this information to ensure the proper functioning and security of our Site, to optimize our services to you and to better understand how our content and services are used and their effectiveness.

COOKIES

Cookies are small pieces of information which are issued to your device when you visit a website or some applications and which store and sometimes track information about your use of the website or application. When you enter our Site our web server sends a cookie to your device which allows us to recognize your device. By associating the identification numbers in the cookies with other customer information that you provide when for example you log-in to the Site, then we know that the cookie information relates to you.

We use cookies, local storage and other similar technologies which may place codes on or access information from and/or about your device to elevate your user experience and the quality of our Site. This includes keeping track of what you have in your shopping bag, remembering you when you return to our Site, identifying how you navigate around the internet, including where you click, and which website you arrived from. We may also use cookies and other technologies to understand how parts of our Site are used.

Most web browsers are initially set up to accept cookies.  You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, however, certain features of our Site  may not work if you delete or disable cookies.

We inform you where relevant of our use of cookies and other device identifiers on arriving at our Site. You acknowledge and agree that by continuing to use our Site without managing your cookie and device choices and preferences, that you consent to our cookie and device identifier settings and agree that you understand our cookies policy. Please be aware that restricting certain cookies or other device identifiers will impact on your user experience and may prevent you from using part of our Site.

COMMUNICATIONS WITH CUSTOMER SERVICE TEAM

If you contact our Customer Service by email or phone, our Customer Service consultants may collect your personal information and use this information to identify you as a customer, help with your query, process your order, deliver products and services, process payments, update our records and to generally manage your account with us under our terms with you.

CHILDREN’S PRIVACY

You must be at least 13 years old to use our Site.  If you are under 13 or a minor in your country or state of residence, your parent or legal guardian must provide their information and agree to this Privacy & Cookies Policy on your behalf and you may only access and use our Site with permission from your parent or legal guardian. We do not knowingly collect personal information from children under the age of 13 or equivalent minimum age depending on jurisdiction.  If we become aware that we have inadvertently received personal information from a child under the age of 13 or equivalent minimum age depending on jurisdiction, we will delete such information from our records.

Receiving Jean Rousseau updates and news letters
We can only send you Jean Rousseau updates about our products, services and events with your consent. If you have provided your consent, you can withdraw it at any time

We may also obtain personal information where you “like” us, create posts or otherwise interact with our pages on social media platforms and may in response, use this information to communicate with you or provide relevant content via those social media platforms about our products, events and promotions where permitted to do so in accordance with applicable laws. Please refer to the privacy policies of the social media platforms for information about how they collect and use your personal information.

UNSUBSCRIBE FROM Jean Rousseau updates and newsletters

If you have registered to receive Jean Rousseau updates/newsletter relating to our products, services and events, and you no longer wish to receive these, you can request that we amend your preferences. You can do that by sending an email to customerservice@jean-rousseau.com.

SHARING OF PERSONAL INFORMATION

In certain circumstances, we may share your personal information with other companies in the Jean Rousseau group (including joint ventures) globally (“AFFILIATED COMPANIES”) and selected service providers (including franchisees and licensees) who sell or promote Jean Rousseau products and services or perform other functions on our behalf such as fulfilling orders, processing payments, and carrying out promotional services or data management as permitted by applicable laws or with your consent (if so required by applicable laws) as further described below (“SERVICE PARTNERS”). You may ask for a current list of the Affiliated Companies and Service Providers and the countries in which they are located. We may also share aggregated or anonymized information that does not directly identify you.

SERVICE PARTNERS

We may share information about you with companies we have chosen to handle our order dispatch service, any delivery company that we may use from time to time and with other companies that provide support services to us, including website hosting companies. We may also share your information with other companies who sell or promote Jean Rousseau products and services in order to provide you with an enhanced customer experience. In addition, we may also share certain limited information with companies who assist Jean Rousseau with other services, for example, in analysing our customer data in order to better understand, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers. In each case, we will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by applicable laws.

FINANCIAL INSTITUTIONS AND PAYMENT PROCESSING PARTNERS 

Payments using our Site are made through our payment solutions providers. You will be providing credit or debit card information direct to our providers who process payment details further.

LEGAL DISCLOSURES

In certain circumstances (where required or permitted under applicable laws or with your consent (if so required by applicable laws), we may disclose personal information relating to you to third parties in other jurisdictions in order to conform to any requirements of law, to comply with any legal or regulatory process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud and/or to protect and defend the rights and property of Jean Rousseau Group of companies. At all times where we disclose your information for the purposes of credit risk reduction and fraud prevention we will take all steps reasonably necessary to help ensure that it remains secure.

OVERSEAS TRANSFERS OF DATA 

The personal data that we collect about you may be transferred to, accessed, used or stored in, a country outside the European Economic Area (“EEA”), either by us or by any of the third parties with whom we share your personal data.

We will make sure that any transfer of your personal data by us or by those third parties, complies with the laws which apply to us. In any case, the transfer, access and use or storage of your personal data will continue to be governed by this privacy policy.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

You may have the right under applicable laws to ask for details of the personal information we hold about you, to amend, limit or delete your personal information, or ask for a copy of the personal information you gave us.

If you would like to exercise any of these rights in relation to the personal information we hold about you or wish to change your preferences at any time, please contact Customerservice@jean-rousseau.com  . Please note that we may require you to verify your identity before allowing you to access your personal information.

If you remain unhappy with a response you receive from us you can also refer the matter to your data protection supervisory authority (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm).

SECURITY AND THIRD PARTY LINKS

We take reasonable steps to protect your personal information against unauthorized or accidental access, processing, erasure, loss or use.  Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to us and any transmission is at your own risk.

We do however use strict procedures and security features to try to prevent unauthorised access wherever possible. Personal information may be accessed by persons within our organization, or our third-party service partners, who require such access to carry out the purposes indicated above, or such other purposes as may be permitted or required by the applicable law.

The Site may from time to time contain links to other websites not controlled by us. We do not accept responsibility or liability for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by this Privacy Policy. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.

RETENTION AND DELETION OF PERSONAL INFORMATION

We shall only keep your information as long as you remain an active customer and for 5 years afterwards or otherwise as required for our business operations or by applicable laws. We may need to retain certain personal information even once a customer account has been closed or deleted to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and/or for proper record keeping purposes. We may also retain a record of any stated objection by you to receiving Jean Rousseau updates and newsletters for the purpose of ensuring we can continue to respect your wishes and not contact you further. Your personal information will be deleted or

CHANGES TO THIS PRIVACY & COOKIES POLICY

We may update this Privacy & Cookies Policy from time to time. The amended Privacy & Cookies Policy will be posted on the Site. Please check this page regularly for changes to this Privacy & Cookies Policy. If we make any material changes to this Privacy & Cookies Policy we will notify you before they take effect either through the Site or by sending you a notification.  Any such material changes will only apply to personal information collected after the revised Privacy & Cookies Policy took effect.

CONTACTING JEAN ROUSSEAU

You can contact us if you have any questions about the way in which your personal information is being collected or used which are not answered by this Privacy & Cookies Policy.

Please contact us at customerservice@jean-rousseau.com or dataprotection@jean-rousseau.com.